Exact shipping charges will be clearly stated on your emailed invoice.  If you prefer to change your shipping method after you receive your invoice, send us return email stating your wishes and we will send you a revised invoice.

We can fill orders made from anywhere in the world (with a few exceptions). 

All shipments are delivered by Canada Post and your local postal authority.   We will try to find the most economical delivery method possible for the shipping method you selected when you placed your order.

No product will be shipped until the invoice is paid in full.

Please be aware that the products you ordered are being shipped from Canada.  When goods cross international borders, they may be subject to additional taxes and/or duty.  These charges are not included in our invoice to you.  We will fill out any required export documentation, however import documentation and any applicable import taxes and duty is your responsibility.

If you happen to live in the Greater Victoria area, you can save yourself all shipping charges if you prefer to pick up your order in person.  Indicate this in the Shipping Instructions field on the order form.

All prices listed are in Canadian dollars. Your credit card company will convert our CDN$ order amount to your local currency when the charge appears on your credit card statement.  Should you be using a US-based credit card for payment, please be advised that US$1.00 is approximately equivalent to CDN$0.65 (sixty five cents), so a CDN$10.00 item will cost approximately US$6.50. Please note: each credit card company will apply their own conversion rate for CDN$.

Payment is preferred using a credit card through PayPal. We accept Visa and MasterCard.

By clicking on the payment link in your order confirmation email, you will be taken to a secure credit card payment website.

Payment by check, bank draft or money order (payable to JoeTourist InfoSystems) is also acceptable.  Please be advised that payment by check will slow delivery of your order.  Payment in Canadian Dollars is preferred.  Payment in US$ is also acceptable - please email us, and we will quote you a converted total for your invoice in US$.

We do not accept payment in cash.

If you are not satisfied with your purchase, you may return most products within 15 days of purchase. Note that all returns must be sent back as described below.

For items such as clothing and other hard goods, return the item in its original packaging (at your expense) with all included accessories and a copy of the invoice. All items must be in new condition. An e-mail will be sent to you within 5 business days of receiving your returned item confirming receipt, and a refund will be made to your credit card. Please note that original shipping charges, if any, are non-refundable.  GST and PST taxes (if applicable), are refundable.  Exchange of goods is an option only if you pay shipping charges for both the returned item and the replacement item.

Please contact us to make appropriate arrangements before you return any products.  A Return Merchandise Authorization number (RMA) will be issued to you.  The RMA# must be prominently displayed on the return packaging, otherwise your return shipment will be refused.

Regretfully, customized goods have no return value, and will not be accepted for return. Customized goods include: all products where you choose the photo to be imprinted.

Products normally acceptable to be returned include: all standard JoeTourist logo imprinted products (without a custom photo imprint).

For purchase of services such as web hosting or email services, a refund will be issued based on a pro-rated basis.  For example, if you order 12 month's of web hosting services and use 7 weeks of those services before notifying us to terminate the service, you will be refunded for 10 out of 12 months.  Please note, small portions of unused service are not refundable (in the example given, the unused portion is the remaining 1 week out of two month's service).

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